911 Call Taker
This is a full-time position with benefits. This position is responsible for answering emergency and non-emergency calls, providing life-saving instructions, responding to general requests for assistance and information, and maintaining critical records for the administration of public safety.
Major duties include but are not limited to:
1. Operates enhanced 911 telephone system with multi-screen controls; answers emergency and non-emergency calls for service; determines location and nature of call; provides emergency instructions to callers; obtains and records vital information.
2. Initiates CAD entries regarding calls for service, creating the foundation for reporting with emphasis on accuracy to enhance responder and public safety.
3. Utilizes CAD to research historical incidents and notifications, providing information and increased responder safety.
4. Answers non-emergency calls for service, responding to general requests for information or assistance from internal and external customers.
5. Operates NCIC/GCIC databases to retrieve and disseminate information necessary to conduct Public Safety operations; initiates NCIC/GCIC queries as necessary; relays pertinent information to responders via telephone.
6. Monitors severe weather alert systems; initiates local alerts and voice activations of the siren warning system; notifies county personnel.
7. Performs general office duties, to include faxing, copying, filing, shredding, and email correspondence.
8. Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.
• All military experience must be documented on a DD214 with honorable discharge.
• Must be a U.S. citizen.
• Must be able to pass a background investigation and pre-employment testing.
